The Definitive Guide to empire today free consultation

We know delays is usually irritating, and we apologize with the inconvenience. We’re informed that Now we have focus on your concerns, and have rescheduled your installation for 7/3. We’ll observe up along with you until eventually an answer is reached.

The installer arrived at three:50 and when he came inside of to consider the area he actually explained “wow, this is the lot”…..I live in a one bedroom condo and don’t have extra furniture than the common person! He then advised me that it could just take five-six several hours to accomplish the put in which wouldn’t operate since my making only enables get the job done such as this being accomplished in between specific hrs and he wouldn’t be finished till 9:00pm so I had to reschedule. The main customer service rep that I spoke with was comprehensively unhelpful and told me the earliest obtainable install was the next Monday but that he couldn’t warranty a early morning install. After i referred to as back again to speak with a supervisor, Yvette was Fortunately handy, got the put in scheduled for Saturday morning and refunded me ten% of the full Price tag. Thanks Yvette!

We’re disappointed to listen to about your billing fears, and recognize that we have given that spoken to you personally with reference to this make any difference. If you proceed to get questions and/or problems make sure you contact customersupport@ empire-today.com.

I finally reached a supervisor right after 16 phone calls and so they appeared pretty practical BUT once again, NO ONE SHOWED with the appointment time for you to fix the carpet. No-one will return a call and Once i simply call no manager is ever offered so below I'm. Your purchaser guidance is appalling. This is my final exertion for somebody on your own group to get accountability and fix the issue prior to claimed to the BBB and extra subsequent Ways are taken.

You need to have a contacts initially & past identify. Guess what, I've a primary name but that does not support. So I tried reaching out as a result of the website, loaded out the necessary information only for it to not undergo… said that the website was acquiring problems. I'm starting to are convinced the issue isn’t just with awful nearby customer care, but with the organization as a whole. I am trying to attain out right here as I see several have finished.

I so upset and disappointed with do the job that Empire Today did putting in my hardwood floors (Incomplete Position) l have to be compensated this has become such an inconvenience to me and my spouse and children and my time. Had l known this function wasn’t destined to be concluded in 2 days l by no means would’ve agreed to utilize Empire Today and fork out the amount l paid l would’ve used Lowes and or Property Depot. I will probably be putting a complaint on Yelp due to the fact l phone customer support built complaint on nine/1/2018 following worker identified as me was explained to l would get phone from a supervisor with in 24 hrs no reply up to now

com and provide the phone number and Road address connected to your installation. Be sure to mention Headquarters in the topic line, so we may well even further assist you. We look ahead to Listening to from you.

he instructed me to simply call the organization and place in A further ask for. I did. and after numerous tries all over again, I used to be capable to build A further appointment to complete the repair. Very well the vendor came today– not ready. he had only products to do re-grouting. This has been one of the most preposterous Screen of customer care. It shouldn't take a whole summer season and approximately six-7 cell phone schedulings/re-schedulings to fix my floor. I went with Empire as you guys did a fantastic work on my laminate, but this tile support is a nightmare from working day 1. I am not guaranteed what Place of work products and services Bowie, Maryland but they don't connect, and so are not customer support oriented. these flooring weren’t inexpensive And that i am remarkably dissatisfied in The dearth of preparing, interaction and standard of service I have acquired.

We’re upset to listen to that you simply’ve not received your refund. We’ve Situated your order, and we’ll be in touch with you before long.

April 5, 2018 at 8:28 pm Hello my title is Vicki And that i experienced the worse working experience with Empire Today that I have at any time experienced with any corporation. Following reading through all one other opinions I don’t know how you may be rated A by the greater business enterprise bureau. Anyhow it all started with scheduling my initially appointment that has a salesperson which never confirmed nor a telephone simply call this took place 2 a lot more times And that i had then specified up on your company but bought a telephone contact asking to reschedule get more info so I did which time someone did clearly show up. On the following Monday was my laminate installation which did not happen lead to they had no truck for Monday.So on Tuesday they arrived and began Performing. Then about an an or two later the carpet installers came. They arrived in and explained we can’t perform collectively. In order that they remaining. The carpet installers finally came Thursday. Whenever they walked into my residence they checked out the rooms and furniture and thoroughly refused to move the furnishings .I'm furious at this time with many of the inconveniences I have experienced to deal with. He said I need more cash to move the home furnishings.

To the point The incorrect ground was put in my dwelling. No phone calls stating It will likely be fixed. I've identified as many times no resolution as of yet. My phone calls to customer service have I been dropped, chilly transfers or, will phone back. this This is actually the previous selection that I acquired as being a circumstance quantity.–one-346905XXXX, Lookinv forward to finding this problem settled.

The direct guy oh those marks were being there. I said no they weren’t as you could tour my household and see all walls were being freshly painted – he apologized and sent his employee out to his van to acquire a little more info something to scrub my partitions wiith. Perfectly my partitions went from a product to pink coloring as being the chemical stripped the paint. He then apologized once again and explained I’m sorry are you currently pleased with the carpet career? I toldhim carpet is okay but damaging my walls just isn't okay. My partner signed our agreement and billing papers U/P below protest. These laborers are outdoors people who are usually not Qualified and may be screened before getting into clients houses. I had been incredibly sad with your customer care because they weren't Specialist. When I termed in to complain Soon after the laborers remaining I spoke with somebody and he instructed me he was passing my images for the supervisor. Today he returns my follow up call and tells me he could be the supervisor Though his company card reads lead specialists and states empire will not be responsibility for the harm to the partitions per contract. I am intending to pursue this as I was honest by contacting and letting you know how unhappy we had been. I also lobbied a connect with towards your company headquarters and possess not heard a term from them. I are already in connection with my charge card company as I'm disputing expenses right until a resolution is reached – this by far is not a specialist strategy to do small business and I gained’t endorse everyone to empire.

Now we have still left lots of messages but she will not return phone calls so upcoming action Authorized if they do not substitute flooring and set up bathroom Effectively.

I called when I discovered a single, & was told they'd mail me a Look at to address the expenditure….now I’ve been obtaining the run all around for weeks to get the Look at, I also have to have a Self-importance since the aged one was thrown out. My toilet is sitting down in the hall because August so we haven’t had usage of our toilet considering the fact that then. I totally imagine that we needs to be compensated for our time, aggravation, living in this house with mold for months, & calling around the mobile phone every one of the time. If I don’t get something finished SOON, I’ll be getting in touch with my attorney & Speak to 6. They will be getting a little something accomplished listed here.

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